Shipping Policy

We deliver confirmed orders within 7 calendar days of order confirmation. This includes processing, dispatch and transit. For online orders, confirmation follows successful payment; for cash-on-delivery and WhatsApp orders, it follows our acceptance of the order.

For bulk, custom or price-on-request orders, we confirm availability and any different delivery schedule with you before you agree to the order.

We deliver to serviceable addresses in India. Availability depends on your location and the products ordered. Contact us before ordering if you need to confirm service to your area. If we cannot fulfil an accepted order, we will contact you and refund any amount paid for it.

Delivery charges and any applicable free-delivery offer appear in your order summary before you confirm. For an enquiry or bulk order, these are included in the quotation. We do not add an undisclosed delivery charge after confirmation.

Keep the order number provided when you place your order. Use our Track Order page to check progress. Carrier and tracking details are shown when available after dispatch.

Give us a complete address, postal code and reachable phone number. Contact us immediately if a detail needs correcting; changes may not be possible after dispatch. If delivery is missed or a parcel is returned, contact us to arrange the next step. Any proposed redelivery charge will be explained and agreed with you first.

If your order has not arrived within 7 days of confirmation, contact us with your order number. We will investigate and explain the available delivery, cancellation or refund options. If an exceptional disruption affects delivery, we will communicate an updated estimate. This does not remove your rights under applicable consumer law.

Check the items, pack sizes and condition on arrival. If compost, plant-care liquids, incense or a combo pack arrives damaged, leaking, incomplete or incorrect, keep the packaging and take photographs where possible. Contact us promptly and follow our Refund and Cancellation Policy.